What to expect:
When a phone call isn’t enough to solve the problem, we need to repair the unit in-house. AGS is committed to getting your equipment back to normal as quickly as possible, so once we decide we need to see it in person, we’ll issue you an RMA number.
An RMA (return material authorization) number is required so that we can thoroughly check all of the potential issues that are causing you problems in the field. We issue the RMA once we have received the model number, serial number, and an exact description of the malfunction that is present in your unit.
Repair Process And Rental Options
Once the unit arrives at our survey equipment repair facility, our experts will begin working on the repair immediately. We take pride in getting your equipment back to working order and in your hands as quickly as possible. Our technicians will take the time to ensure the problem is completely fixed and error tested before shipping it back out to you.
It’s our goal to stay in constant communication and answer any questions you might have about the repair process. As soon as the problem is identified, our technicians will notify you of a timeline for completion, and send a detailed estimate for the cost of repair.
We know how important it is to stay productive, so AGS offers pre-owned units at a discounted rental rate to to minimize your downtime and help you get the job done.
Need to Send us your Equipment for Repairs?
Follow the link below to fill out a repair request. Tell us a clear and specific description of the problem for each item. State whether the product is under warranty or not.
Upon receipt, we will review your submission and reach out if we need any additional information. Once we have evaluated your item(s), we will send an estimate for repair before moving forward with any labor/repairs.